The Big Idea: Understand the principles of factory production and apply them to business management.

Chapter 1: The Basics of Production

Chapter 2: Managing The Breakfast Factory

Chapter 3: Managerial Leverage

Chapter 4: Meetings

Chapter 5: Decisions

Chapter 6: Planning

Chapter 7: The Breakfast Factory Goes National (Scaling)

Chapter 8: Hybrid Organizations

Chapter 9: Dual Reporting

Chapter 10: Modes of Control

Chapter 11: The Sports Analogy

Chapter 12: Task-Relevant Maturity

Chapter 13: Performance Appraisals

Chapter 14: Two Difficult Tasks

Chapter 15: Compensation as Task-Relevant Feedback

Chapter 16: Why Training Is the Boss’s Job