This book is on my top 20 books of all-time list. I must have been in middle school when I first got my hands on this book and read it cover to cover. Ever since then, I’ve had a copy on every bookshelf I’ve owned. Dale Carnegie included his own book summary at the end of the book, which I’m just reposting below.
Fundamental Techniques in Handling People
1. Don’t criticize, condemn, or complain
2. Give honest and sincere appreciation
3. Arouse in the other person an eager want
Six Ways To Make People Like You
1. Become genuinely interested in other people.
3. Remember that a person’s name is to that person the sweetest and most important sound in any language.
4. Be a good listener. Encourage other people to talk about themselves.
5. Talk in terms of the other person’s interests.
6. Make the other person feel important-and do it sincerely.
Win People To Your Way Of Thinking
1. The only way to get the best of an argument is to avoid it.
2. Show respect for the other person’s opinions. Never say, “You’re wrong.”
3. If you are wrong, admit it quickly and emphatically.
4. Begin in a friendly way.
5. Get the other person saying “yes, yes” immediately.
6. Let the other person do a great deal of the talking.
7. Let the other person feel that the idea is his or hers.
8. Try honestly to see things from the other person’s point of view.
9. Be sympathetic with the other person’s ideas and desires.
10. Appeal to the nobler motives.
11. Dramatize your ideas.
12. Throw down a challenge.
Be A Leader
1. Begin with praise and honest appreciation.
2. Call attention to people’s mistakes indirectly.
3. Talk about your own mistakes before criticizing the other person.
4. Ask questions instead of giving direct orders.
5. Let the other person save face.
6. Praise the slightest improvement and praise every improvement. Be “hearty in your approbation and lavish in your praise.”
7. Give the other person a fine reputation to live up to.
8. Use encouragement. Make the fault seem easy to correct.
9. Make the other person happy about doing the thing you suggest.